Refund & Return Policy
At Green Prom Dress Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return period from the date of delivery.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- Unused, unworn, and in its original condition
- All original tags attached
- Returned in the original packaging
Proof of purchase, such as an order confirmation or receipt, is required for processing your return.
To initiate a return, please contact us at hello@twoskyretail.com.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your dress is damaged, defective, or if you received the wrong item, please contact us right away. We will resolve the issue by offering a return, exchange, or refund.
Non-Returnable Items
For hygiene and safety reasons, some items are non-returnable, including:
- Dresses that have been worn, altered, or damaged after delivery
- Sale items and gift cards
If you are unsure about a specific item’s eligibility for return, please feel free to contact us for clarification.
Exchanges
If you need a different size, color, or style, we recommend returning the original item and placing a new order for the replacement once your return has been processed.
Refund Process
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@twoskyretail.com for further assistance.
For any questions or additional support, feel free to contact us at hello@twoskyretail.com